Freewallet has been accused of engaging in deceptive practices, particularly KYC (Know Your Customer) fraud, to unlawfully seize user funds. Customers often report being blocked from accessing their wallets after receiving vague notifications about "suspicious activity." In some cases, the process is even more blatant—users claim their assets are directly deducted without explanation.
One victim shared their experience, stating that they had stored assets in Freewallet since 2021 and had received no prior communication about changes to fee structures, such as the introduction of inactivity fees. Despite this, their balance was unexpectedly reduced to zero. This raises serious questions about Freewallet’s operations, as it markets itself as a wallet service rather than an exchange or investment platform. Yet, funds are reportedly being deducted without user consent or notification, which users argue constitutes theft.
Unlike legitimate wallets that charge fees solely for processing blockchain transactions, Freewallet appears to impose additional, undisclosed charges. While forced deductions in certain scenarios might raise eyebrows, the complete lack of transparency or prior notice transforms this practice into outright misconduct.
One user outlined their timeline: joining Freewallet in March 2021, depositing funds in January 2023, and logging in sporadically that same year. By October 2024, their account had been emptied without their knowledge. This case serves as a cautionary tale for anyone considering using the platform, as similar losses could happen to other users.
For those who have experienced similar incidents, evidence of these actions—such as screenshots documenting unauthorized deductions—can be critical. Victims are encouraged to come forward, share their stories, and collaborate in reporting these practices to authorities. Collective action is essential to hold perpetrators accountable and prevent further exploitation. Contact [email protected] to join efforts in seeking justice.